Complaints Procedure

Our Guide to Handling your Complaint At PillTime we want to provide you with the best level of service but know we do not always get it right. We would like you to tell us what you think about the service we provide and welcome any comments, suggestions or complaints you want to share with us.


How will my complaint be handled?

If you need to make a complaint, we want the process to be as straightforward as possible, our aim
is to:

  • Make it simple for you to tell us about your problem
  • Conduct a full investigation
  • Give your problem careful consideration
  • Provide you with a full account of our actions
  • Make sure you are happy we have handled your problem fairly.


How to make a complaint

You can make your complaint to us by email or in a letter.
Below are the ways you can contact us:
Email: – Please put in the Subject field: Complaint
Post: Quality Manager, PillTime Ltd, Unit 9, St Andrews Trading Estate, Third Way, Avonmouth, BS11 9YE


How soon will we deal with your complaint?

We aim to respond to you within two weeks of us receiving your feedback. In some cases, this will be
in the form of an acknowledgement letter, but in others, it may be a full reply. If you received an
acknowledgement letter it will tell you when we will contact you again.
Your complaint will be fully investigated, and we will write to you with our findings.